Process Mapping – With Microsoft Visio

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Process Mapping – With Microsoft Visio

BUAD 2020 – Assignment #3
Process Mapping – With Microsoft Visio
This project requires you to complete an exercise in business process mapping. You will use the
following scenario for your assignment:
You are tasked with modeling the process of customer service for a new restaurant,
Chubby Bunny. The process begins with the customer greeted at the door by the
host/hostess who checks the “table map” for an open table. Please note that the restaurant
will not accept reservations. If a table is free, then the hostess places a black ‘X’ over that
table to note it is occupied and the customer is seated; otherwise, the customer will be
given a handheld beeper to notify them when a table becomes free.
Once seated, the customer will be greeted by a server who will take drink orders. In
cases of alcoholic drinks, the drink order will go to the bartender, all other drinks are
prepared by the server. Once the server delivers the drinks, the server will take the
customer’s food orders and take those orders to the kitchen where the cook will prepare
the food. As soon as the meal is ready, the server will then take the food back to the
customer.
Once customer is finished with their meal, the server will present the customer with a
dessert menu. If dessert is ordered, the server will retrieve the dessert from the cooler
and deliver it to the customer’s table. When the customer has finished eating, the server
will deliver the check. The restaurant is trying to save money so it will only take cash
payments. The server will take the payment to the cashier who will take the money and
make change if needed. The server will return the receipt and any change back to the
customer. Once the table has been vacated by the customer, a busboy (busgirl?) will
clear, wash, reset the table and tell the hostess that the table is open. The host/hostess
will remove the ‘X’ from the table on the “table map” to note it as available. As the
customer is leaving the restaurant, the host/hostess will ask the customer about their
service and say goodbye.
Using Microsoft Visio, illustrate the above process by drawing a cross-functional flowchart (swimlane
diagram). Please ensure that all restaurant employees are represented along with all appropriate steps.
Do NOT attach the Visio file to blackboard. Save your Visio diagram as a PDF and attach your
completed work to Blackboard by the due date. In addition, you must print out the PDF with the
following cover sheet stapled to the front. Homework will NOT be accepted via e-mailed attachments.
Grading will use the following rubric.

Submitted by: _________________________________
Grading Rubric for Assignment #3:
Points
Earned
Category
Description Visio Flowchart Microsoft Visio Flowchart
______(20) Flowchart Design
Flowchart uses proper shapes, symbols, connectors, and text.
Well drawn – with at least 1 decision. Decisions are questions –
and the Flow Lines coming out of the decisions display a textbox
describing the decision outcome.
Design properly identifies all roles
Design properly identifies all tasks
______(20) Flowchart Accuracy
Flowchart illustrates activity as described in description.
Properly matches the task to the role in the right sequence.
_____ (-5) Submission
Submit a single PDF document to Blackboard that contains your
swimlane diagram. Turn in the hardcopy with cover sheet at the
beginning of class. Cover sheet – goes on top!
______(40)
Total Points Earned

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Process Mapping – With Microsoft Visio

 

Process Mapping – With Microsoft Visio  Do you need help with Process Mapping – With Microsoft Visio ? At Homework Geeks, we can take care of all your academic needs. we can write your papers, do your presentations, labs, discussion questions, and final exams too. Process Mapping – With Microsoft Visio 

Process Mapping – With Microsoft Visio 

Process Mapping – With Microsoft Visio 

Process Mapping – With Microsoft Visio

BUAD 2020 – Assignment #3
Process Mapping – With Microsoft Visio
This project requires you to complete an exercise in business process mapping. You will use the
following scenario for your assignment:
You are tasked with modeling the process of customer service for a new restaurant,
Chubby Bunny. The process begins with the customer greeted at the door by the
host/hostess who checks the “table map” for an open table. Please note that the restaurant
will not accept reservations. If a table is free, then the hostess places a black ‘X’ over that
table to note it is occupied and the customer is seated; otherwise, the customer will be
given a handheld beeper to notify them when a table becomes free.
Once seated, the customer will be greeted by a server who will take drink orders. In
cases of alcoholic drinks, the drink order will go to the bartender, all other drinks are
prepared by the server. Once the server delivers the drinks, the server will take the
customer’s food orders and take those orders to the kitchen where the cook will prepare
the food. As soon as the meal is ready, the server will then take the food back to the
customer.
Once customer is finished with their meal, the server will present the customer with a
dessert menu. If dessert is ordered, the server will retrieve the dessert from the cooler
and deliver it to the customer’s table. When the customer has finished eating, the server
will deliver the check. The restaurant is trying to save money so it will only take cash
payments. The server will take the payment to the cashier who will take the money and
make change if needed. The server will return the receipt and any change back to the
customer. Once the table has been vacated by the customer, a busboy (busgirl?) will
clear, wash, reset the table and tell the hostess that the table is open. The host/hostess
will remove the ‘X’ from the table on the “table map” to note it as available. As the
customer is leaving the restaurant, the host/hostess will ask the customer about their
service and say goodbye.
Using Microsoft Visio, illustrate the above process by drawing a cross-functional flowchart (swimlane
diagram). Please ensure that all restaurant employees are represented along with all appropriate steps.
Do NOT attach the Visio file to blackboard. Save your Visio diagram as a PDF and attach your
completed work to Blackboard by the due date. In addition, you must print out the PDF with the
following cover sheet stapled to the front. Homework will NOT be accepted via e-mailed attachments.
Grading will use the following rubric.

Submitted by: _________________________________
Grading Rubric for Assignment #3:
Points
Earned
Category
Description Visio Flowchart Microsoft Visio Flowchart
______(20) Flowchart Design
Flowchart uses proper shapes, symbols, connectors, and text.
Well drawn – with at least 1 decision. Decisions are questions –
and the Flow Lines coming out of the decisions display a textbox
describing the decision outcome.
Design properly identifies all roles
Design properly identifies all tasks
______(20) Flowchart Accuracy
Flowchart illustrates activity as described in description.
Properly matches the task to the role in the right sequence.
_____ (-5) Submission
Submit a single PDF document to Blackboard that contains your
swimlane diagram. Turn in the hardcopy with cover sheet at the
beginning of class. Cover sheet – goes on top!
______(40)
Total Points Earned

The post Process Mapping – With Microsoft Visio appeared first on Best Custom Essay Writing Services | ourWebsite.

Process Mapping – With Microsoft Visio

 

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